the customer is the most important thing for the organization, and that the
customer will only be willing to pay for those products or services that are
good for him, that is, that have quality. The implementation of this system is
very beneficial for companies. Well, through it, manufactures will be designed
to suit the consumer. A satisfied customer always translates into greater
profitability and loyalty for the organization.
- Before launching a system
implementation, the target user must first be identified. As well as the requirements of the product or
service that is being offered for him.
- It is important to gather the
requirements specified, legal requirements, regulatory requirements and
additional requirements depending on the type of organization. For example,
reliability, customer service, delivery times, and after sales. For the on demand reviews
this is important.
In turn, the
required product quality level must be identified. All control processes have
to be planned and documented. An error prevention system with its respective
indicators has to be added. As well as corrective and preventive actions in the
event of an adverse event.
Product quality control
When we talk
about quality control, we are referring to the set of strategies (clear and
concrete) that ensure continuous improvement of the product or service. Its
primary function is to ensure that these products or services meet the quality
standards set by the company. And that they will be able to correct the
probable manufacturing defects in time. Thus avoiding manufacturing cost
overruns and raw material waste. These controls aim to implement inspection
techniques during production that guarantee the output of goods without
- Remember that our main
objective is to offer our consumers suitable products or services. And that the
probability of errors and returns is reduced as much as possible. For this
reason it is an important part of the process to ensure that it is carried out and
correctly, the inspection, control, guarantee, management and delivery of
products and services. The objective of these controls is to avoid possible
failures and errors at all costs associated with procedures that do not comply
with the parameters of the article.
An example of
product quality control is found during the manufacture of any book. Before
going on sale, you must verify that the layout, interior design, pagination and
sheets are in perfect condition. That there are no stained pages and that the
texts are diagrammed according to the publisher’s standards. That the ink and
the colors of the font generate sharp and clear letters and that the impression
is as expected according to the proposed prototype. If any of these audited
elements results in errors, they will not be able to come to light for not
complying with the quality standards established by the company to guarantee
total customer satisfaction.